Delivery and Returns
Delivery Charges & Estimated Delivery Times
Tom Wood Artisan Butcher’s LTD are now offering online delivery service nationwide. We will do our utmost best to ensure every cut arrives in excellent condition. Every order will be prepared by hand and delivered using our overnight courier delivered in a beautiful eco-friendly box. We can currently deliver to most postcodes within England, Wales and Scotland but if you do have a request, please drop us a message and we can see what we can do. We hope to grow our online range with time, and if you do require something you do not see on our online shop, please don’t be afraid to contact us by phone, email.
Delivery Information
Deliveries are available between Tuesday – Saturday.
Please order before midnight for your order to be sent the following day for next day delivery. This means if you place an order Tuesday 9pm, your order will be prepared and sent out Wednesday ready for a Thursday delivery. Please note there is a surcharge for Saturday deliveries. Orders can be made 4 weeks in advance of your delivery, please be sure to enter this information in the notes area when ordering or send us an extra message by email.
Deliveries will be sent using our overnight courier APC. They will send you a confirmation email and usually deliver between 8am – 6pm.
Local delivery charge: £5.95
Local delivery charge on Saturday’s £7.95
Tuesday – Friday Nationwide delivery charge: £10
Saturday Nationwide delivery charge: £15
Packaging Information
We have researched different methods of packaging to ensure our promise of delivering meat to a high standard when it arrives at your door. We have opted to use both butchers paper and vacuum packing to maintain quality and freshness. Each order will deliver protected in a fully recyclable double walled cardboard carton with insulated paper pads combined with reusable ice packs which will keep the meat cool for up to 48 hours. While the ice packs cannot be recycled, they are encouraged to be reused. Packaging from vacuum packing will need to be disposed of in the general waste.
Storing Your MEAT
While in store we paper wrap the majority of our meat in order to reduce the use of plastic, we have decided to use both paper and vacuum packing for our nationwide delivery orders.
If your meat comes vacuum packed, it can be placed in the refrigerator or freezer straight away. If your meat comes paper wrapped, please remove any paper to avoid deterioration and keep meat on a plate in the refrigerator. Remember to check use by dates. A full fridge may prevent the air in the refrigerate to circulate well and maintain temperature. Ensure frozen meat is fully defrosted in the fridge and cook within 24 hours. Never refreeze raw meat.
Delivery & Returns FAQs
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Our aim is to post out every order we receive in up to 5 working days of receiving the order, however, in times of extreme busy periods orders can take a little longer to process than normal.
WILL YOU DELIVER TO MY WORK ADDRESS?
We can deliver to your permanent residential address or your place of employment. If you want your delivery to reach you at work, you need to be confident that someone will be there to take receipt of the goods as the package will be delivered to the place not the person.
HOW WILL I KNOW IF MY ORDER HAS BEEN DISPATCHED?
After you hit the Submit button you will receive a message confirming the order. You will also receive an email as confirmation that the order has been placed. Please allow up to 30 minutes for this email to arrive.
I HAVE RECEIVED A FAULTY ITEM, WHAT SHOULD I DO?
Please email us at info@tomwoodartisanbutcher.co.uk with your name, address and a photo of the damaged item.
AN ITEM IS MISSING FROM MY ORDER
Regrettably mistakes can happen, if the invoice states an item should be in your parcel but its not, please contact us at info@tomwoodartisanbutcher.co.uk within 7 days of receiving your order, and we will rectify the mistake as quickly as possible.
I HAVE RECEIVED AN INCORRECT ITEM IN MY ORDER, WHAT SHOULD I DO?
Please provide us with a photo and a short description of the error and include name, address and phone number to info@tomwoodartisanbutcher.co.uk so we can deal with the issue as quickly as possible.
WHAT IS YOUR RETURNS POLICY?
Faulty products: Under the Consumer Rights Act you have a right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund up to 30 days from receipt. If possible, please advise us of any problems within 7 working days of receipt so we can put things right as soon as we can. Subject to inspection and acceptance by us, we will refund or provide a replacement as applicable.
Non-faulty products: To be reasonable, if non-faulty goods have been returned to us in a non re-sellable condition, we reserve the right to refuse a refund. Also, please note we can only make refunds in all instances via the credit/debit card used for the original transaction.
We’re afraid we cannot refund the cost of postage incurred by returning the item(s) to us, nor refund the original cost of delivery, unless of course we agree that you have received damaged or faulty goods. If the items are damaged or appear faulty, please return them to us at the address below (or send us a photograph in the first instance): Tom Wood Artisan Butcher, The Market, Church Street, Blackburn, BB1 5AF
I WAS OUT WHEN MY ITEM WAS DELIVERED, WHAT SHOULD I DO?
If you were out when your items were delivered, please collect them from your local APC depot at your earliest convenience. If your items are not collected from the depot within 2 days, they will be sent back to us as an undelivered item. If you require your items to be re-delivered, please contact us to arrange a re-deliver and to pay for the delivery charge
MY ITEMS HAVE NOT ARRIVED
Please check at your APC Depot as if you were out when the parcel was delivered it may have been returned there. If they do not have the parcel, please call us on: 01254 669 133.
If undelivered, the item will be returned to us so we will contact you if this happens to arrange re-delivery. If the delivery information you provided was incorrect or the parcel was left at the sorting office for over 2 days without being collected, APC will require payment for a re-delivery.
In the unlikely event of a lost parcel please contact us within 28 days.
Refunds can not be made after 28 days.
If you have not received your parcel please contact us on 01254 669 133
HOW DO I RETURN AN ITEM?
You can return your items purchased online to us by post.
Please note it is very important to include your name and contact details with the return. Failure to do this will result in a delay in processing your return.
You will need to pay the appropriate post charge, please make sure you obtain a receipt as proof of post and keep this until your refund is confirmed.
